Write your own response before you reveal the coaching guide. Then score the four moves that make an objection conversation useful: acknowledge, clarify, connect, and ask.
Dyer practice guidance
These scenarios are built from the objection categories in the authenticated BG training collection, but the responses and coaching prompts are Dyer practice guidance—not transcripts or verbatim BG scripts. Use your own natural voice and verify vehicle facts before making a claim.
Practice completion0 of 15 complete
Private practice: your written responses and self-scores stay in this browser's local storage. They are not uploaded to the training database.
Loading the practice scenarios…
Scenario 1 of 15
Scenario title
Foundation
Vehicle
Service
Customer context
Customer says
Your goal
Write first; reveal the coaching guide second.0 / 1600
Ready for your response.
Coach after the attempt
Four-move coaching guide
Avoid
Add all four self-scores.Completion requires a written response and four scores.
Keep the answer grounded
Use the reference lab for quick LPP eligibility guardrails, service-system coverage, source links, and customer-safe wording. It is a practice aid—not a substitute for checking the current vehicle, program, or manufacturer information.